Bridging the gap between you and your customers
Turn everyday customer interactions into lasting relationships.
How strong is your relationship with your customers?
How do you stay connected after the first sale? Do your customers hear from you at the right time? Are you still providing value weeks or months later?
Businesses that continue building relationships long after the initial purchase encourage repeat business, strengthen customer loyalty and remain front of mind. This ongoing relationship is at the heart of customer engagement.
How do your customers know it’s really from you?
Businesses are no longer just competing for attention. They’re competing for trust. As AI makes fake emails and text messages increasingly convincing, customers are becoming more cautious about what they open and act upon.
An effective communication channel should be trusted, timely and easy to return to whenever it’s needed.
At the heart of Smartix is a trusted customer communication channel. It helps businesses stay connected using digital wallet technology. Customers receive timely, trusted and relevant information from a source they already recognise and trust, while businesses gain a simple, persistent way to build stronger relationships long after the first interaction.
Rather than asking customers to install another app, Smartix embeds this communication channel into the things they already value and keep. Loyalty cards, memberships, tickets, gift cards and many other digital passes become a familiar, trusted way to stay connected.
There’s far more to digital wallets than tickets and loyalty cards.
Most people associate digital wallets with boarding passes, event tickets or loyalty cards. In reality, they’re simply a secure, trusted way of keeping useful information close at hand. Once you stop thinking about the pass itself and start thinking about the customer relationship, the possibilities become much broader.
Message
Membership
Loyalty
Ticket
Rewards
Insurance
Support
Collection Receipt
Gift Cards
Events
Verification
Personal links
“What if…?”, “Could you…?”, “You can’t…?”
Those are the conversations we enjoy most. They’re often the beginning of the most memorable customer experiences. Sometimes the answer is, “Yes, Smartix already does that.” Sometimes it’s, “Not yet… but leave it with us.”
The most interesting uses of Smartix rarely come from a feature list. They come from people imagining a better experience for their customers.
Imagine a couple's wedding
Weddding invitation
You're invited to a wedding. The invite has a QR scan which says 'scan me'
Entry ticket for the reception
That QR code gave you a digital wallet pass ticket. That ticket gets you into the reception.
Check your coat
The same ticket is scanned when you check your coat. Scan again to collect.
Complimentary drinks at the bar
Offer your ticket at the bar for a free drink. Your ticket shows you have two more. back to the bar later!
Photo booth
There is a photo booth for guests to take pictures. Scan you pass when you go in so it knows who is in there! Oh look! The pass image is updating from time to time with one of the guest photos!
Wedding photos shared
The happy couple have shared a wedding photo album. The pass has a direct link. The hero image now shows their favourite photo.
Honeymoon photos shared
Now we have another photo album. This time the happy couple on honeymoon.
Thank you messages
Another update. This time is a personal thankyou message from the married couple.
Our first anniversary!
They made it a year! And we're invited for anniversary drinks!
Meet the newest member of the family!
Two years down the line, another photo album! A baby girl!
We are getting divorced...
All good things come to an end...
That’s probably not how you imagined a digital wallet pass being used!
Because Smartix isn’t about digital wallet passes. It’s about creating memorable customer experiences. Our wedding example might be far removed from your business but we hope that the concepts in it will sow the seeds of creativity in your mind, about what we might do for your business.
Ready to reimagine customer engagement?
Whether you’re looking to improve customer engagement, modernise an existing process or explore a completely new idea, we’d love to help you create something memorable.